WARRANTY
All products manufactured by Universal Iron Doors are hand forged and individually finished therefore considered "one of a kind" and as such contain slight "variations" in form, functionality and finish.
Universal Iron Doors are warranted to the original owner from any defects in material and workmanship that would make our doors not serviceable or not usable under normal conditions, provided they are properly installed per instructions provided by Universal Iron Doors.
All product finishes may age relative to exposure. The finish is warranted against flaking or peeling from normal wear and tear for a period of 3 years.
Warranty
Given a proper maintenance, the finish(paint) on Iron Doors is warranted for a period of 3 years from date of delivery.
Moving parts and welds are warranted for a period of ten (10) years from date of delivery, excluding weather stripping, door sweep and door threshold.
The warranty shall be void if Door was damaged by contractors or repaired without proper authorization by an authorized representative of Universal Iron Doors.
Such warranty shall not be applicable to normal wear and tear (such as, but not limited to, door threshold, door sweep, weather stripping), elements of nature, natural disasters, strikes, acts of God, or other events beyond the control of Universal Iron Doors.
Customer hereby waives the right to recover any consequential damages suffered as the result of any defective materials or workmanship.
Universal Iron Doors warrants the glass from fogging as a result of normal operation for a period of 1 year. Scratches on glass or door finish as a result of pets or foreign objects are not covered under our warranty.
For any of our doors not installed by Universal Iron Doors we assume no responsibility or liability for any labor charges regarding installation, removal or re-installation of doors not done by Universal Iron Doors.
Damages caused by accident, misuse, abuse or improper installation are not covered under this warranty. This warranty does not cover damage caused by paint, acid or other chemicals. This warranty is strictly limited to the repair or replacement of the product if deemed defective, Universal Iron Doors assumes no other liability.
This warranty does not cover broken glass, improper storage, installation and maintenance, improper cleaning, condensation on interior door surfaces as a result of cold climate installation, and moisture penetration resulting from normal wear.
All Iron door products exposed to below freezing climates may set on the interior of the door. This is not considered to be a defect with the door, and will not harm the door.
We stock bearings, flush bolts, touch up paint and window latches in our warehouse and will provide these materials free of charge to any of our customers if needed.
All warranty claims must be approved by an authorized representative of Universal Iron Doors. Universal Iron Doors has the right to view, inspect, examine any and all products claimed to be defective by customers. Failure of Customer to permit such access shall be deemed a waiver of all of Customer's rights under such warranty.
Universal Iron Doors has final say in approving all warranty claims.
Our warranty is one of the best on the market. We stand behind our product.
Please note: Finishes on gates and rails are not warranted due to outside elements and exposed to the sun.
ALL OTHER WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY AND FITNESS ARE HEREBY EXPRESSLY EXCLUDED. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. FAILURE OF CUSTOMER TO PAY UNIVERSAL IRON DOORS IN FULL UNDER THIS CONTRACT SHALL VOID THE WARRANTY SET FORTH HEREIN AND SUCH WARRANTY SHALL BE DEEMED NULL AND VOID.
Return & Refund Policy
Returns will be accepted only if the return is sent within three days of the delivery confirmation date.
A full refund of the purchase price, excluding the shipping, will be made promptly upon receiving the merchandise in the same condition in which it was shipped.
There are no refunds on items damaged in shipping. In that case, you must file a claim with the carrier.
Orders that are paid for with a credit card and returned will be assessed a $3.00 processing fee.
All packages are to be fully insured. You must notify us of any return so that we will be expecting your package. Returns that are sent without our prior knowledge will be refused.
We do not refund shipping costs or credit card fees. They will be deducted from the total amount of your refund.
