TERMS & CONDITIONS
At UNIVERSAL IRON DOORS INC. (“UNIVERSAL”) our mission is to provide customers with superior quality artisanal iron doors. windows and related products we design, manufacture and sell. iwantthatdoor.com (the “Site”) was created for the benefit of our customers. Please review these Terms and Conditions, including all of the policies, disclaimers and warranties set forth herein. Your review of these terms and/or your purchase of any products or services from Universal constitutes your agreement to accept, follow and be bound by them.
USE OF SITE
You must be at least eighteen (18) years old to use this Site. The content, including designs, text, graphics, information, pictures, and other material displayed on, or that can be downloaded from, this Site are the property of, or used with permission by, UNIVERSAL. The content of this Site is protected by copyright, trademark and other laws and may not be used without the express written permission of UNIVERSAL. You may not modify, reproduce, publish, display, distribute or otherwise use any content on this Site without the express written permission of UNIVERSAL. Creating or maintaining any link from another website to this Site without UNIVERSAL’s express written permission is prohibited.
You are invited to post reviews, comments, suggestions, and questions on this Site as long as the contributed content is not unlawful or promotes unlawful activity, threatening, defamatory, obscene, pornographic, profane, violating the privacy of third-parties, constituting unsolicited advertising such as “junk mail,” “spam,” “chain letters,” “pyramid schemes” and political messaging, or is otherwise content that we deem inappropriate. UNIVERSAL reserves the right to remove or edit any content posted on the Site, as well as terminate or suspend your right to use this Site for any reason. You will still be personally liable for any orders that you place or charges that you incur prior to termination.
UNIVERSAL is not responsible for, nor does it endorse or approve of, any user posted content on this Site. UNIVERSAL is not obligated to monitor or review any user posted content and you agree that UNIVERSAL will not be liable for any loss or damage resulting from any user posted content.
We respect the privacy of users of our Site. All personally identifiable information, such as e-mail addresses, home addresses, names, telephone numbers, and payment information, will be held in confidence. Any other information, materials, suggestions, ideas, questions, comments, reviews, messages, recommendations, or any other communication or user-generated content transmitted or posted to this Site will be considered non-confidential and non-proprietary. By transmitting or posting content to this Site you are granting UNIVERSAL a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use such non-confidential content for any purpose, including for promotional purposes..
Although UNIVERSAL takes measures to protect your personal information, no security measures are perfect or impenetrable. To protect your personal information, please keep your password confidential and do not disclose it to any other person.
There may be information on our Site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, and availability. UNIVERSAL reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We frequently update our products and inventory, and UNIVERSAL does not warrant the accuracy or completeness of any information posted on this Site.
UNIVERSAL reserves the right to cancel any order without liability for any product displayed on the Site that is no longer available or being offered at the price listed. UNIVERSAL reserves the right to cancel any order without liability where we believe an incorrect or fake billing or shipping address has been provided. UNIVERSAL reserves the right to cancel any order without liability where we believe incorrect or fraudulent credit card information has been provided. UNIVERSAL will advise you if your order is canceled. Customers cannot cancel an order once the ordered product has gone into production. There are no cancellations of orders for custom-made doors.
UNIVERSAL reserves the right to refuse any customer or any order placed by any customer for any reason.
Colors, patterns, and sizes may vary slightly due to the characteristics of handmade products.
Actual door color may vary from the images shown for various reasons, including: (i) our doors are hand-made; (ii) monitor or mobile display capabilities will vary resulting in customers seeing colors differently based on the particular device they are using to access this Site; and, (iii) lighting conditions at the time a photograph of a door was taken will affect the image’s color. As such, UNIVERSAL cannot guarantee that the color you see on this Site depicts the color of the door that is shipped to you.
UNIVERSAL does not warrant that the products it sells will comply with all of the state and local laws applicable to your particular locale. It is your responsibility to review the relevant laws and regulations pertaining to your community before placing an order with us.
ENTIRE AGREEMENT/ CHOICE OF LAW/ ARBITRATION
These Terms and Conditions constitute the entire agreement between you and UNIVERSAL. Any and all disputes arising out of, relating to or concerning these Terms and Conditions or your use of our Site, will be governed by and construed in accordance with the laws of the State of California, USA and shall be decided in binding arbitration by a single arbitrator in accordance with the Rules of the American Arbitration Association. Any arbitration proceedings shall be held in Los Angeles County, California, USA. The arbitration proceedings, as well as any evidence submitted or exchanged as part of the proceedings, will be kept confidential. Judgment upon any award of the arbitrator may be entered by, and enforced in, any court having competent jurisdiction.
If any part of these Terms and Conditions are invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of the Terms and Conditions shall govern such use.
LIMITATIONS ON LIABILITY / INDEMNITY
UNIVERSAL is not liable for any loss or damages resulting from the improper installation, care or usage of products purchased, including, but not limited to, product misuse or abuse, product modification, improper product selection, and non-compliance with any applicable codes. Instructions for the proper installation of our products can be found on this page under “Installation Guide.” Instructions for the proper cleaning of our products can be found here.
Under no circumstances, shall UNIVERSAL’s liability for any product purchased exceed an amount equal to the lesser of: (a) the actual damages incurred by you as a direct result of any defect in the design or manufacture of the purchased product; or, (b) the total amount paid by you to UNIVERSAL for the product.
Items purchased from UNIVERSAL are shipped through a third-party carrier. We are not responsible for any damage occurring to any product during the shipping process. The risk of loss for items purchased pass to you upon UNIVERSAL tendering the item to the carrier. You can learn more about our shipping policy on this page under “Shipping Policy and Deliveries.”
You agree to indemnify and hold UNIVERSAL harmless from and against any and all liability claims, losses, costs, and expenses, including, but not limited to, attorneys’ fees and legal costs, arising from the improper installation, usage or care of any products purchased from UNIVERSAL or resulting from any violation by you of these Terms and Conditions.
CHANGES TO TERMS AND CONDITIONS
UNIVERSAL may revise or update these Terms and Conditions at any time at its sole discretion. Changes will be effective immediately upon posting on this Site. You confirm your acceptance of any revisions and updates by continuing to use the Site.
All of the content we post on our Site, including product information, text, specifications, designs, logos, artwork, images and graphics, is the property of UNIVERSAL and protected in the USA and internationally under intellectual property and other applicable laws. You may not download, copy, print, display, reproduce, publish, license, post, distribute, or otherwise use or transmit any content from the Site without the express written permission of UNIVERSAL.
UNIVERSAL warrants for a period of two (2) years after the initial delivery/pick-up date of your purchase that the paint on our artisanal iron doors will not peel or blister, or otherwise fail, due to our workmanship. UNIVERSAL further warrants for a period of five (5) years after the initial delivery/pick-up date of your purchase that the welds on its doors are of good workmanship and free of defects that would render its doors unfit for their ordinary, recommended use. This warranty is subject to the limitations and restrictions set forth herein. Please review this Warranty Policy in full before placing an order.
Our Warranty Policy covers the cost of repairs up to and including five-hundred dollars ($500) for any doors sold that are covered under UNIVERSAL’s Warranty Policy and confirmed by UNIVERSAL to be of substandard workmanship. This warranty coverage is not per incident, but rather for aggregate, total costs of all repairs claimed by you. You will be responsible for the costs of repairs after the five-hundred dollars ($500) coverage is exhausted.
Normal wear and tear, including aging and wear resulting from exposure to natural elements and frequent use, is an inevitable, natural process and is not covered under our Warranty Policy. UNIVERSAL’s products are hand-forged and individually finished in our factory. As such, minor differences in like products are not only normal and to be expected, but intended in order to achieve the “hand-forged” appearance of our products. These minor differences are not defects covered under our Warranty Policy. Products specifically listed for sale “as is” on this Site are not covered under our Warranty Policy. Locks on our doors are not covered under our Warranty Policy. For any defects or other problems with locks, you should contact the manufacturer of the lock (e.g., Emtek) directly.
The glass used in our doors is covered under our Warranty Policy strictly as follows: (a) glass that becomes foggy through normal use and not a result of improper care, usage or cleaning, such as washing the door with a garden hose, is covered for this condition for a period of up to one (1) year after the initial delivery/pick-up date; and, (b) glass that is received in a broken state is covered. Please note that glass received unbroken that breaks subsequent to delivery is not covered under our Warranty Policy. Unless expressly stated otherwise, the glass used in our doors is not covered under our Warranty Policy.
UNIVERSAL sells its products, including its standard insulated doors and windows, all over the USA. However, our doors are not storm doors and not intended or warranted to function as or replace storm doors. For customers living in areas subject to extreme variations in weather we recommend purchasing our Thermal Break feature, which will prevent the interior side of the door from freezing/ icing up during the winter months and help keep the blistering heat out during the summer.
Coverage under our Warranty Policy is subject to the proper installation, usage and care of the products purchased. Improper or negligent installation, care or usage is not covered under our Warranty Policy. Bubbling paint, marks, scratches, or bowing occurring around the lock area are problems caused by, and a sign of, improper installation. Instructions for the proper installation of our products can be found here. Instructions for the proper cleaning of our products can be found here. Although UNIVERSAL’s iron doors and windows are galvanized, we do not recommend direct exposure to water. Washing a door or window with a garden hose constitutes improper care and will void your warranty.
Damage incurred during the shipping and delivery process is not covered under our Warranty Policy. UNIVERSAL takes great care to inspect and to securely package our products to protect them against scratches and other marks during the shipment process, but our products are shipped through a third-party carrier and we cannot warrant that your purchase will be delivered undamaged.
Upon delivery, if you do not intend to immediately install your door, you should store it indoors in a dry location, away from the elements (i.e. sun, rain). You should also keep in-place the padding the door was shipped with until you are ready to begin installation. Failure to properly store your door after delivery will void your warranty.
Actual door color may vary from the images shown for various reasons, including: (i) our doors are hand-made; (ii) monitor or mobile display capabilities will vary resulting in customers seeing colors differently based on the particular device they are using to access this Site; and, (iii) lighting conditions at the time a photograph of a door was taken will affect the image’s color. As such, UNIVERSAL does not warrant that the color you see on this Site depicts the color of the door that is shipped to you.
Please be advised that it may take ten (10) to fifteen (15) days to process your claim under our Warranty Policy and to determine an appropriate solution. Commencing action on that solution may take an additional period of time (e.g., in the event UNIVERSAL determines that issuing a refund is appropriate, it may take several weeks for the refund to be issued and received).
SHIPPING POLICY AND DELIVERIES
At UNIVERSAL IRON DOORS INC. (“UNIVERSAL”) our mission is to provide customers with superior quality artisanal iron doors. windows and related products we design, manufacture and sell.
DELAYS IN SHIPPING DUE TO COVID-19
Please note that there may be extended delays in the processing, shipping and delivery of your order resulting from the Covid-19 pandemic and unexpected issues related thereto that may arise, including extra precautions being taken to ensure the safety of our employees and shipping delays occurring with major carriers. UNIVERSAL thanks you in advance for your patience and loyalty.
At the time you place your order, please review and confirm that all of the details of your order are accurate, including your delivery address. You will be responsible for any additional delivery charges or expenses resulting from inaccuracies in your order. Shipping will not commence until payment due for the full balance clears.
After you place your order, you will receive a shipment confirmation email containing either a tracking number for your purchase or a phone number for the shipping carrier. The tracking number will be active within twenty-four (24) hours. Please note that if we are experiencing a high volume of orders, there may be a short delay in the shipment process. Additionally, there may be delays resulting from the Covid-19 pandemic and unexpected issues related thereto than may arise. If there will be a significant delay (more than seventy-two (72) hours) in the shipment of your order, we will contact you via email. Please note that a delay of up to thirty (30) days for custom-made doors can occur. UNIVERSAL is not responsible for any shipping delays resulting from factors out of its immediate control, such as ship or truck break-downs.
The shipping carrier will contact you directly to schedule the delivery. You will be responsible for any costs or fees, including storage fees, resulting from your failure to take delivery of the shipped product on the date and time the delivery is scheduled.
Shipping charges and an estimate of the delivery charges will be calculated and displayed before you finalize your order. Shipping and delivery costs are paid in advance with your order. There is no cash on delivery. You do not need to pay these charges to the shipping carrier at the time of delivery, as UNIVERSAL will pay these charges and costs directly to the shipping carrier. Any additional payments, including any gratuities, you make to the shipping carrier or its agents will be at your discretion and will not be refunded by UNIVERSAL under any circumstances.
UNIVERSAL is not responsible for any custom fees or taxes applied to your order. All fees imposed during or after shipping are your responsibility.
Please note that most of our products are larger than the standard lift-gate and the weight of our iron doors is substantial. Neither a fork-life or a lift gate will be provided. As such, the shipping carrier will make a curbside delivery. It is recommended that you have a minimum of at least four (4) able-bodied persons and the proper tools to move the product, and all of the parts and pieces thereof, to a secure location prior to installation. It is also recommended that each frame and panel be carried separately to avoid damage.
In the event you cannot immediately install your iron door, you should store it in a dry location, safe from the elements to prevent damage. We recommend you keep in-place the padding the door was shipped with until you are ready to begin installation.
LIMITATIONS ON LIABILITY/ RISK OF LOSS
Although UNIVERSAL takes great care to inspect and to securely package our products to protect them against scratches and other marks during the shipment process, we cannot guarantee that your purchase will be delivered undamaged. Little scratches are not uncommon, but you should not worry as we provide a touch-up kit with all of our doors. Items purchased from UNIVERSAL are shipped through a third-party carrier. We are not responsible for any damage occurring to any product during the shipping process. The risk of loss for any item purchased passes to you upon UNIVERSAL tendering the item to the carrier.
At the time of, and before accepting, delivery of the product, please thoroughly check the packaging for any signs of damage during the shipping process. Immediately note any damage on the packaging on your delivery receipt or bill of laden. Our packaging is not waterproof, so note if the packaging is damp. Packaging itself should be opened immediately upon delivery and the product should be checked for damage that could have occurred during shipping and delivery, including for water damage, or any differences between the product you ordered and the product delivered (e.g., color, etc.).
Promptly report any damage or problems to UNIVERSAL by telephone or in writing within twenty-four (24) hours of delivery. Please hold the product and the container it was shipped in until we can complete our investigation and provide a resolution.
RESTRICTIONS ON DELIVERIES
UNIVERSAL currently does not ship to P.O. boxes or APO/FPO addresses.
UNIVERSAL IRON DOORS INC. (“UNIVERSAL”) stands behind the quality of all the products we sell. If for any reason you are unsatisfied, we will accept returns provided the following terms and conditions are met:
- The returned product must be sent within three (3) calendar days of the confirmed delivery date.
- You must notify us in advance of any intended returns. Returned products sent without our prior knowledge will be refused and no refund given.
- The returned product must be received in the same condition in which it was initially shipped.
- All returned products must be insured through your shipping carrier. No refunds will be issued for products damaged during shipping. Any claims for damages incurred during shipping must be made with the carrier. You can learn more about our shipping policy on this page under “Shipping Policy and Deliveries.”
- Shipping and delivery fees are not refundable, including the cost of return shipping. Products purchased with a credit card are assessed a three percent (3%) processing fee, which is also not refundable. These fees will be deducted from any refund.
- Returns are subject to a twenty percent (20%) re-stocking fee, which will be deducted from any refund.
- There are no returns of any custom-made products, including doors custom-made at the customer’s request.